NVQ Level 3 Diploma in Customer Service (NCFE)

NVQ Level 3 Diploma in Customer Service (NCFE)

Course Overview
Delivering excellent customer service in a global marketplace is essential for any business. Many short courses will provide theoretical knowledge of customer service models, but the NVQ Level 3 Diploma in Customer Service gives students real-life, practical knowledge which can be applied in a business environment as well as English language support.

Students who are accepted will study six compulsory modules, followed by five specialist units. The duration of the course is 6 months spent in both the classroom (15 hours per week) and a work environment.

Upon completion, successful students will be invited to join the NVQ Level 4 Diploma in Business Administration.